Switch Accounts in ParentSquare: Overview

ParentSquare lets you manage multiple accounts—like separate staff and parent roles—without logging out. The Switch Accounts feature keeps work and personal information separate while providing easy access to both.

If you have multiple ParentSquare accounts—such as one for each child at different schools or a separate staff account—you can now switch between them seamlessly without logging out. This article provides an overview on switching accounts.

Why this change? 

These changes were made to help keep work and personal information separate in ParentSquare, including: 

• Better privacy: Some staff shared their login with a spouse for access to parent information, which unintentionally risked exposing sensitive information. Now, each role has its own secure login.
• More clarity: Know whether you’re sending and receiving a message or completing a form as a parent or as a staff member.
• Work-life balance: You can now manage notifications separately and set office hours to avoid late-night alerts (e.g., parent alerts on your phone, staff messages in your work email).
• Ease of switching: You can switch between roles without logging out.

Video: How to switch between accounts

Click Play or watch on Vimeo. 

How it works 

You can log in to and manage multiple ParentSquare accounts from a single device. Here's what you need to know:

• Log in: You can log in to more than one ParentSquare account on the same device. A "Switch Account" option will appear once you’re signed in to multiple accounts.
• Switch account: After logging in, you’ll be able to quickly switch between your accounts using a menu option. You’ll always see which account you’re currently using, along with its primary role and associated school(s). The exact location of this option may vary slightly depending on whether you’re using the web or mobile app.
• Add another account: To add another account, follow the prompts to sign in to another account. Once authenticated, that account will be added to your account switcher.
• Log out: You can log out of all accounts at once by using the "Log out" button.

See How to Switch User Accounts in ParentSquare for the steps to get started. 

Example of switch account on web and mobile app. 

Additional Help

If you are both a staff member and a parent, these articles can help you with recent changes: 

• Troubleshooting (Web): I cannot see my children
• Troubleshooting (iPhone): I cannot see my children (iPhone)